eejl Privacy Policy – How Your Data Is Protected

When you register an account on eejl, we collect the personal information you provide, including your full name, date of birth, email address, mobile number, and a username of your choice. We also collect your billing details and any identification documents required for account verification under Philippine regulations. When you use the platform, we automatically gather technical data such as your IP address, device type, browser version, and session activity logs. This technical data helps us detect unusual activity, prevent fraud, and ensure the platform runs smoothly on your device. We may also collect information about your gaming activity, including bet history, deposit and withdrawal records, and promotion usage, to manage your account and comply with our regulatory obligations. All information collected is limited to what is genuinely necessary for the purposes described in this policy.

The personal data we collect is used primarily to create and manage your eejl account, process deposits and withdrawals in Philippine pesos, and deliver the gaming and sports betting services you have signed up for. We use your contact details to send you important account notifications, security alerts, and, where you have opted in, promotional communications about offers available on the platform. Your identity and transaction data are used to fulfil our obligations under Philippine anti-money laundering and responsible gaming regulations, which may include sharing information with relevant regulatory authorities when legally required. We analyse aggregated, anonymised usage data to improve platform performance, fix technical issues, and develop new features that better serve Filipino members. We do not use your personal data to make fully automated decisions that produce significant legal effects on you without human review. If you wish to opt out of marketing communications, you can update your preferences through your account settings at any time.

eejl does not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers, but only to the extent necessary for them to perform their services and under strict confidentiality agreements. In cases where we are legally required to disclose information — for example, in response to a court order, regulatory investigation, or law enforcement request under Philippine law — we will comply with those obligations. If eejl undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, and you will be notified of any material changes to how your data is handled. All third-party partners we work with are required to maintain data security standards consistent with this policy and applicable Philippine data privacy legislation.

We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations, which typically means a minimum of five years following account closure. Once the retention period has expired and there is no legal basis for continued storage, your data is securely deleted or anonymised. eejl uses industry-standard security measures to protect your information, including encrypted data transmission, access controls that limit who within our organisation can view your personal data, and regular security audits. You are also responsible for keeping your login credentials confidential; we strongly recommend using a unique, strong password and enabling any additional security features available in your account settings. If you suspect that your account has been accessed without your authorisation, please contact us immediately so we can take appropriate action to secure your account and investigate the incident.

As a registered member based in the Philippines, you have the right to request access to the personal data we hold about you, to ask us to correct any inaccurate information, and to request the deletion of your data where there is no longer a legal basis for us to retain it. You may also object to certain types of processing, such as direct marketing, and request that we restrict how we use your data while a complaint or query is being resolved. To exercise any of these rights, you can reach out to us through the support channel listed on the platform, and we will respond within a reasonable timeframe in accordance with applicable Philippine data privacy regulations. If you are not satisfied with how we handle your request, you have the right to lodge a complaint with the relevant data protection authority in the Philippines. We are committed to resolving all privacy-related concerns fairly and transparently, and we encourage you to review our FAQ page for answers to common questions about your account and data.